Previo is a Czech based tech company. Their main product is a Hotel Management System - which is the most widespread hotel system in the Czech Market with strong positions in Hungary, Poland and Slovakia as well. It provides a full-featured Front-Desk system for hotels, Reservation System, Mobile App and more.

Challenge

One of the most important features for hotels is to publish and sync their listings to many different portals and sites such as Booking.com, Expedia, AirBnb. In the case of Previo this synchronization was handled via 3rd party provider, which is not ideal because they were dependent on an obsolete and slow system with the lack of control over the development of new features. Key requirement was the ability to handle several hundreds of thousands of requests without losing even a single one.

Solution

We helped Previo develop their own connector to many different portals - the Channel Manager. The key concept is to to have a single API between Previo PMS and CHM: The Channel Manager is responsible to distribute updates about listings availability and prices from Previo to the connected portals through their APIs. The Channel Manager is responsible to pass all incoming booking requests from the portals into Previo HMS This way, the Previo HMS doesn’t need to know the details about the communication and it only knows about the CHM`s API. This gives a lot of flexibility integrating new portals - minimum changes are required on the HMS site.

Outcome

It’s too early to measure the exact impact of our solution. But what’s certain is that Previo has a fast and reliable way to sync their data and they’ve full control over the whole process. The sense that even in case of failed sync they have all information and means to fix it ASAP is real relief and it helps build trust in their product.

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