How Admin24 - Service Desk will help improve customer service:

Work with applications in one window. Applications can be received via email, instant messengers, social networks, chat bots and web forms on the website.
Reduce response speed. According to our clients, when using Admin24, the client receives a response faster, since the processing speed is reduced by 1.3 times.
Reduce support costs. Employees will be able to process more applications.
Don't lose a single client. Applications will not be lost, and the speed of resolution and feedback will leave the client satisfied.

Advantages of Admin24 - Service Desk:

integration with social networks and instant messengers - communication with clients in Telegram, WhatsApp, VKontakte;
integration with Bitrix24 - working with applications in the familiar interface of the corporate system;
customer accounting and client portal - history of applications and access to clients;
automation of support - processing requests and sending notifications to customers faster;
reports and SLA - analysis of work quality and provision of the required level of service;
multi-channel support - receiving requests via social networks, email and web form.

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