GoWireless Verizon

Austin was incredibly helpful when we just bought a new iPhone. He gave us the information we needed when we could not get anyone at corporate Verizon to help us. He assisted us in determining what plan to go with and also transferring data over (even staying late to make sure it was done). He went above and beyond with his custom service. I thought the experience was great and I will be shopping with them again!

Gentry neglected to inform me that my phone was covered by insurance. Then at the end after selling me a $1100 phone he told me that my phone is covered by insurance. Then when i asked why hadn't mentioned that 90 minutes earlier he started stammering and suddenly his smooth talking sales pitch turned into someone who couldn't form a coherent sentence. I asked if he made commission on the sale and he said yes, but that this sale, "didn't matter to him". I pointed out that as single mom, $1100 matters to me and I wish I had been informed before making a decision. I asked to speak to his manager and he refused to provide his manager's name and contact information. Very dishonest shady way of doing business. While I did express that I wish I had been more informed, I was not angry or yelling at him yet when I took my bag and said thanks, have a good day, Gentry didn't so much as so one word to me. Very rude and unprofessional. He won't really be going anywhere in sales with that attitude but from what I've read about his manager Jason, it sounds as though it is par for the course at this retailer.

Well, great to know that thelis place is full of liars. I was told I was setting up a new plan with a Buy 1 Get 1 Free phone promo. Turns out it was B1G1 $700 off. Had I know that, I wouldn't have picked the S10+ when my wife got hers. I didn't even want the larger size but figured I shouldn't "waste" the extra savings. Last time I go to an authorized seller again. Do yourself a favor and go to the actual Verizon stores instead, they don't lie to you about promos or charge you "fees" for account setup.

My spouse and I were in this Verizon store today where we received exceptional service from Alexander. We are not the most tech savvy people and Alexander was very patient with us. We were changing phone providers and getting new phones. It was a lengthy process because of all that was involved. Alexander was friendly and professional from start to finish. We are most appreciative of his efforts and the wonderful service we received.

I had a terrible experience at the store on 2720 council tree ave Fort Collins, CO with the manager Jason. I came this morning with an old iPhone SE problem and I was told I needed a replacement. I told Jason I wanted an small phone. He told me iPhone 8 was more expensive than iPhone 11. He kept pushing me to do the 11. He offered a trade in of my old phone and get $200 value toward the new 11. He said I could return it within 14 days if I am not happy with the phone. He never said I will never get my old phone. I called Verizon wireless and I was told I should get the phone back if it was the purchase today. I went back and Jason said I will never get my phone back because it was a Verizon phone plus if I wanted the $200 trade in value it needed to be for a new phone. I asked if I can get any trade in value for an iPhone 8 and he said no. I opened a chat with Verizon and I was told I could get $100 trade in value for an iPhone 8. I went to Best Buy and the phones where less that this indirect Verizon store. But I am trapped with having to do business with the indirect Verizon store because they took my old iPhone and don’t want to give it back to me. The manager raised his voice while at the store with customers and I also did as I felt attacked. I left the store but I am completely unhappy with all the lies and treatment. I want to report this issue to anyone who can help to address a better customer experience.