Enventys Partners

I have waited 6 months to write this review, as it seems I will not be receiving money after all. I don't know if I just had a bad experience or they have very calculated and tactful ways of stealing your money. I hired them during the last week of my Kickstarter campaign and had no issues - until it came to reimbursing my money! First, they charged my credit card $2000 more than I authorised them to for the ad spend. They reimbursed some of it but obviously kept the 5% transaction fee for the entire amount. Then once my KS campaign ended, their accounting team used incorrect information to transfer the remaining balance of over $1000 into my account. I went back and forth with them for almost 6 months trying to locate the funds. Their accounting team insisted the money was in my account. I showed them bank statements and gave them tracking info that my bank provided which showed the money was returned to Enventys. Then (here's another strategy!) they asked me to authorise my bank to allow them to take the money out of my account so they could recall the payment. Why on earth would I give them permission to take money from my account, and why on earth would I want them to recall the payment if the money was in my account in the first place! In hindsight, I think this was another tact. Finally I had my bank locate the funds (something that should not have been my responsibility but their accounting dept’s), and my bank confirmed the funds were debited back to Enventys. I even gave them the tracking number which my bank gave to me. They didn't bother to track it, and instead kept sending me their initial tracking number which showed they processed the payment! And kept saying their hands were tied unless I authorised them to recall the payment from my bank account. The issue was never whether they processed it, it was that it was rejected and returned given the incorrect information their accounting team used. Finally I had my bank launch an investigation (because I thought maybe the mistake was by my bank), and my bank gave me written confirmation that the funds are sitting with Enventys’ intermediary bank Wells Fargo (needed since I’m based in the UK). I sent this information to the person I have been in contact with via their collaboration chat so she could chase it with their bank, and she very conveniently exited the chat. Now I have no way of contacting them and no one has bothered replying to my emails. I have now given up on ever seeing this money - NEVER AGAIN WOULD I USE THIS COMPANY.