3C Online Verified Company

We help you create, manage and develop your customer relationships. We strengthen your business by combining smart technology with cutting-edge expertise in sales and service. We increase the sustainability of your business by helping you create loyal customers who buy more.

Outsourced customer service to 3C Online increases your customers’ customer experience in a cost-effective and frictionless way. We are experts at providing high quality, efficient customer service, and we understand that customers are 2,4 times more likely to stay loyal to a brand when their issues are resolved quickly and effectively. Benefit from our 30 years of experience and free up valuable time and resources to focus on your core business. 

We offer efficient, relevant, and friction-free outsourced customer service – exactly what your business needs. With our proactive experts and dedicated teams, who are well-trained in preventing and resolving customer issues, we ensure that every customer interaction enhances the perception of your brand. We use the key performance indicators (KPIs) important to you, to meticulously track performance and ensure that your customers are not just satisfied, but also return. Are there risks? Yes, in customer service, there is a plethora of KPIs. Let’s focus on those most important to your customers. However, new research from 3C Online shows that the most helpful KPIs to monitor include AWT (Average Waiting Time), AHR (Average Handling Time), FCR (First Contact Resolution), and of course, one of the customer satisfaction metrics like CSAT (Customer Satisfaction), CES (Customer Effort Score), or NPS (Net Promoter Score).

With a strong focus on results and regular reporting of the key figures that matter most to you and your customers, we ensure that the quality of the service we deliver will keep your customers satisfied – both now and in the future.