Top Companies providing Help desk services:
That's a hell of a search to do now. Why not using the smart filters above? Last updated in: May, 2024
Cyberwebnic is a global organisation protecting over 4000 brands against the dangers of online fraud. Our Melbourne-based Security Operations Centre (...
iManila, short for Internet Manila, was founded in 1996 by brothers imagining a better world through technology. Together with business partners, and...
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Custom Website Development Services Hub Website development services are no doubt one of the most searched work. Whether we need it for our small v...
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At Deverra Technologies, we are passionate about crafting digital experiences that captivate, innovate, and transform businesses. We believe that ever...
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With 15 years in application support, ScienceSoft delivers full-range support and maintenance services for applications of different types and complex...
We are a company that works on the latest technology & trends like Cloud, Blockchain, AI, bots along with traditional web, enterprise, and mobile...
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Welcome to Digitalin Pvt. Ltd – Nepal's top digital marketing agency, your key to unlocking unparalleled online success. As the best digital...
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Blue Oak Technology Solutions was started as many other businesses are formed – with a goal in mind. That goal centers around our desire to fill...
Our mix of strategic thinking with development and IT brings us to unique preposition that helps your succeed.Humanfrog will guide you from your idea...
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Hire Ready to Work Dedicated Team Smart Workspace. A trusted company operate across globe to provide trusted cross border staffing and tech solu...
Paperless Technology is a global technology company, that enables successful digital transformation initiatives for Business across Africa! What We...
KUVIRA Cybernetics is one of the fast-growing organizations that providing services in various technologies such as e-Learning, Virtual Reality (VR),...
Pixel Digital is a web design and development company that specializes in creating beautiful, functional websites for small businesses and individuals...
MedicalIT.Services provide Stat-of-the-Art Technology Solutions for Healthcare Practices in Australia. Our qualified IT Consultants are experts in des...
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Hello, Greetings from Code ekte LLP I.T Services!! It will be pleasure and great opportunity to connect with you. Our company has an expertise...
We are a full-service Web Designing Company in Australia & Kolkata. We offer you superb Website Design and Development, Graphic Design, Email Temp...
StarSyn LLC provides Information Technology and Cyber Security services to the Central Coast of California servicing the counties of Santa Barbara, Ve...
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With GoodTroopers— the possibilities are endless. We bring you the finest developers and IT resources from across the globe who have worked i...
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Webrins Technologies is a leading IT Service providing indian Startup Company, which is incorporated in 2020 as a Startup with 7 years prior working e...
magePoint – a Magento 2 development agency – believes that the latest technology and skillful management go hand in hand in realizing opti...
URO Software & Design Limited is the best software company in Bangladesh. Offering website development, web-based software development, mobile app...
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We are a leading innovator in the world of software solutions. With a relentless commitment to excellence and cutting-edge technology, we have been sh...
Kian Tech Solutions, an innovative online enterprise established by Jyoti Jethmalani, specializes in an array of digital services including digital ma...
Stanga1, a premier software engineering firm, propels the digital transformation of enterprises, product companies, and startups. We tailor software s...
Companies on the map offering Help desk services
North America
What is Help desk and what are its benefits for your projects?
For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.
There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page
Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).
Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.
Help Desk services are closely related to various IT support and management services, including:
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IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.
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Managed IT Services: Outsourced IT support and management for businesses.
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On-Site Support: Physical presence for addressing complex technical issues.
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Remote IT Support: Remote troubleshooting and issue resolution.
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IT Consulting: Strategic guidance for technology decision-making.
Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.
Help Desk providers are essential for various projects, including:
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Establishing IT Support: Setting up a Help Desk service for the first time within an organization.
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Expanding Support: Scaling support operations to accommodate a growing user base.
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Technical Issue Resolution: Addressing critical incidents and reducing downtime.
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IT System Deployments: Providing support during technology rollouts and migrations.
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User Training: Offering training and guidance on technology usage.
Companies across industries can benefit from Help Desk services, including:
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Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.
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Large Enterprises: Managing complex IT ecosystems and extensive user bases.
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Service Providers: Offering technical support as part of their service packages.
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Education Institutions: Supporting faculty, staff, and students with technology issues.
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Healthcare Providers: Ensuring uninterrupted access to critical medical systems.
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E-commerce Businesses: Maintaining online store functionality and resolving customer issues.
Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.