Top Companies providing Help desk services:
That's a hell of a search to do now. Why not using the smart filters above? Last updated in: April, 2024
Call Center OBP offers companies the opportunity to access a wide range of reliable and affordable contact center solutions to suit their ever-increa...
SiliconFit.com offers a comprehensive suite of IT solutions tailored to meet the dynamic needs of businesses worldwide. From custom software developme...
The Network Company is at the forefront of eco-friendly innovation, offering futuristic and cutting-edge solutions that redefine the possibilities of...
Arcsware Technologies is a progressive IT-enabled services company, excelling in solutions for Enterprise Resource Planning (ERPNext), Software Develo...
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Calamity Cyber Security is a leading provider of comprehensive IT security solutions, dedicated to helping businesses strengthen their digital securit...
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Citrus Consulting is a leading Information Technology & Services company that helps you ensure business continuity by utilizing Emerging Technolog...
Knowledge Partners Information Technology Est ( KITE ) strives to understand the changing customer needs in line with increasing demands of industry....
DIVO Solutions Limited is a leading digital transformation company in Bangladesh that was founded in Bangladesh in 2014. We are known as a top IT comp...
Ridge Tech is one of the first companies to provide full solutions for startups. Through our experts, we will develop, program, and manage your pro...
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Cyfred Systems are a fearless group of web developers that love taking on challenges! With collaboration at our core, we are ready to work with you to...
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At JST, we're dedicated to transforming ideas into cutting-edge digital solutions. As a leading software development company, we specialize in cra...
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Welcome to Metall, Iraq's leading IT and software development company. We specialize in delivering high-quality technology solutions tailored to busin...
MLP Co - Empowering Businesses With Custom Enterprise Software Solutions We Build Enterprise Software Solutions Using Microsoft Technologies And Mo...
Founded in 2017, Velcode Solutions Pvt Ltd is a Managed Service Provider (MSP) company dedicated to providing superior quality IT service to a wide ra...
The goal of DataRoad is to provide quality IT support and IT Consulting Services that meet or exceed all the customer’s requirements in an effic...
Get VelanApps tailored software solutions with outsourced experts. Explore custom software development services for your startups, small-to-medium (SM...
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Having won several awards, and established for 20 years, our highly skilled team is collaborative and creative, making for a formidable team. We focu...
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Build a Digital Bangladesh with RR IT Support. RR IT Support is a leading IT consulting firm in Bangladesh, dedicated to helping businesses achieve...
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Street Heart Security helps in protecting IT infrastructures, edge devices, networks, and data from cybercriminals, by providing offensive cyber secur...
A specialist bespoke IT services company in Sri Lanka. The service portfolio spans acrossSoftware development/engineering services (websites, web appl...
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Blue Oak Technology Solutions was started as many other businesses are formed – with a goal in mind. That goal centers around our desire to fill...
iManila, short for Internet Manila, was founded in 1996 by brothers imagining a better world through technology. Together with business partners, and...
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With 15 years in application support, ScienceSoft delivers full-range support and maintenance services for applications of different types and complex...
At Deverra Technologies, we are passionate about crafting digital experiences that captivate, innovate, and transform businesses. We believe that ever...
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Companies on the map offering Help desk services
North America
What is Help desk and what are its benefits for your projects?
For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.
There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page
Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).
Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.
Help Desk services are closely related to various IT support and management services, including:
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IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.
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Managed IT Services: Outsourced IT support and management for businesses.
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On-Site Support: Physical presence for addressing complex technical issues.
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Remote IT Support: Remote troubleshooting and issue resolution.
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IT Consulting: Strategic guidance for technology decision-making.
Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.
Help Desk providers are essential for various projects, including:
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Establishing IT Support: Setting up a Help Desk service for the first time within an organization.
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Expanding Support: Scaling support operations to accommodate a growing user base.
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Technical Issue Resolution: Addressing critical incidents and reducing downtime.
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IT System Deployments: Providing support during technology rollouts and migrations.
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User Training: Offering training and guidance on technology usage.
Companies across industries can benefit from Help Desk services, including:
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Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.
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Large Enterprises: Managing complex IT ecosystems and extensive user bases.
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Service Providers: Offering technical support as part of their service packages.
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Education Institutions: Supporting faculty, staff, and students with technology issues.
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Healthcare Providers: Ensuring uninterrupted access to critical medical systems.
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E-commerce Businesses: Maintaining online store functionality and resolving customer issues.
Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.