Top Companies providing Online Reputation Management services:
That's a hell of a search to do now. Why not using the smart filters above? Last updated in: April, 2024
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Companies on the map offering Online Reputation Management services
What is Online Reputation Management and what are its benefits for your projects?
Online reputation management (ORM) is the practice of strategically controlling and enhancing the way a brand, business, or individual is perceived online. It plays a vital role in building customer trust, establishing industry credibility, and driving sales. Key aspects of ORM include effectively responding to negative feedback, getting positive reviews, and closely monitoring brand mentions on various platforms.
Are you aware that 75% of businesses consider online reviews, comments, and forum posts crucial for their financial stability and reputation?
Why online reputation management is important for your business
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The way your brand appears online can significantly impact purchasing decisions.
In fact, studies show that 59% of shoppers conduct online research before making a purchase, and a whopping 97% of consumers consult product reviews before buying. This means that if your brand doesn't present itself positively online, you risk losing potential customers.
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Managing negative reviews is essential for any business.
While negative reviews are unavoidable, actively monitoring and responding to them can have a positive impact on your online reputation. Research has shown that customers who had their complaints addressed within five minutes on social media were more likely to continue making purchases with the company in the future.
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It provides valuable feedback.
Customer reviews offer valuable feedback that can help identify and address potential issues in your products, services, or overall customer experience. By analyzing and reading through multiple reviews, you can gather useful insights that highlight recurring complaints and guide improvements.
Factors that Contribute to ORM
While every business uses a unique mix to maintain its online reputation, effective ORM should involve combining the following strategies:
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Owned media – Experiences of both employees and customers, user-generated material, assessments, online seminars, and brand-generated content.
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Paid media – Lead generation, affiliate programs, native advertising, and sponsored social media postings.
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Earned media – Public relations, media relations, and influencer marketing.
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Shared media – Community service and collaborations, co-branding campaigns, and organic social media content.
What is the role of online brand reputation manager
A brand reputation manager maintains a positive online image for a brand. They utilize various online resources to monitor and influence public perception of the brand. This involves analyzing reviews, tracking online mentions, and measuring brand sentiment. By actively managing the brand's online presence, they ensure that the brand maintains a positive reputation among its audience.
TechBehemoths lists over 243 online reputation management service providers. Use the smart filters to find and select the companies you need. You can view their profiles and reach out to them for collaboration or submit your project. The TechBehemoths team will assist you in finding a brand strategy service provider that matches your needs. Lastly, you can find out more about what is online reputation management and how to develop effectively on TechBehemoths blog.