Top Companies providing Help desk services:
That's a hell of a search to do now. Why not using the smart filters above? Last updated in: May, 2024
RZD provides stable hosting with 24-hour service to ensure your site runs flawlessly and you have no downtime. Functionality, security and speed are j...
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Hybrid ICT has been providing outsourced IT support services for small and medium-sized businesses in Perth and Western Australian since 2013. We also...
WhatArmy has been providing website development, design, updates, monitoring, maintenance, and security for websites since 2011. We work closely wit...
DevHired is focused on providing highly scalable web/mobile development solutions to small and medium-sized businesses, SAAS projects, Startups. Our...
At Symmetric we make it our goal to provide You reliable technology that works for your business, period!
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Sales Assist is a distribution management service (DMS) provider that helps companies to manage their resources efficiently and effectively.
IT Accuracy is a Managed IT Services Company specializing in IT Support, Cybersecurity, and Cloud Services
Softronixs System Ltd is one of the leading Software companies based in New York, USA. We provide 360-degree IT & IT enable services over the world.
Best Digital Marketing Company In Calgary, Canada
Worksent is a Trusted white-label offshore support partner, and we help clients build offshore support capabilities.
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"Visual" represents the creation of effective visual communications and "Viewpoint" is the experienced point of view that he brings to each and every...
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London Web is a Global IT Solutions Provider specialised on the provision of premium quality services and solutions based around web and Internet tech...
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If your organization has to sell products and also provides services to your clients, we can help you become more efficient, drive more revenue, and b...
We offer IT managed support services in Melbourne that can be tailored to fit any organization using our expertise, experience and constant ability to...
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Dotline Infotech is Managed IT Services Provider Company based in Australia. We help business enterprises of all shapes and size in providing the best...
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Informática y diseño web para empresas y autónomos
LAUNCHING BRANDS WITH DATA DRIVEN STRATEGIES
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Creating custom solutions for Agile and ITSM teams We implement, tune, and support Atlassian products to perfectly fit any business. Polontech is a le...
MotivIT is a global IT services outsourcing organization headquartered in Silicon Valley with strategic holdings in advanced technologies and contact...
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A one-stop platform for your company registration, licensing and government services that enables you set up a business in UAE in less than a day.
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IKONIC is a custom design & web Software Development Center that provides solutions for Startup businesses to increase sales and growth.
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Sarp IT Consulting is a standard and world-class IT consulting firm that is located in Chicago, IL And Accra-Ghana.
Okuhle Digital is a full-service ICT Enterprise providing Web Design & Development, Domain Registration and Web Hosting and IT Support Services.
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Since 2011, TWC IT Solutions has offered managed IT Support, Cybersecurity, Disaster Recovery, Contact Centre and Business Connectivity services.
Companies on the map offering Help desk services
North America
What is Help desk and what are its benefits for your projects?
For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.
There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page
Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).
Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.
Help Desk services are closely related to various IT support and management services, including:
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IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.
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Managed IT Services: Outsourced IT support and management for businesses.
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On-Site Support: Physical presence for addressing complex technical issues.
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Remote IT Support: Remote troubleshooting and issue resolution.
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IT Consulting: Strategic guidance for technology decision-making.
Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.
Help Desk providers are essential for various projects, including:
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Establishing IT Support: Setting up a Help Desk service for the first time within an organization.
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Expanding Support: Scaling support operations to accommodate a growing user base.
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Technical Issue Resolution: Addressing critical incidents and reducing downtime.
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IT System Deployments: Providing support during technology rollouts and migrations.
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User Training: Offering training and guidance on technology usage.
Companies across industries can benefit from Help Desk services, including:
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Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.
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Large Enterprises: Managing complex IT ecosystems and extensive user bases.
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Service Providers: Offering technical support as part of their service packages.
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Education Institutions: Supporting faculty, staff, and students with technology issues.
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Healthcare Providers: Ensuring uninterrupted access to critical medical systems.
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E-commerce Businesses: Maintaining online store functionality and resolving customer issues.
Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.