Top Companies providing Help desk services:
That's a hell of a search to do now. Why not using the smart filters above? Last updated in: March, 2024
The Tactile Group is a full solution digital agency that has been communicating with technology since 2004. We partner with local, state, and federal...
Davichi Computer Services is a leading managed service provider specializing in the design, security, support, and management of ICT systems. We have...
Services:
Reditus has skills in Information Technology (IT), Outsourcing, Client Services, Infrastructures, and IT Consulting. Since 1966, when it was founded,...
FlexMade (formerly Flexaspect) is a Software Research and Development Company with headquarters in Seattle, USA, and Sheffield, UK. Our development ce...
HTML Global is a consultancy offering companies of all sizes solutions for business technology services, web design and digital marketing. We are a cr...
Services:
Whether you're a local business, non-profit or enterprise corporation, we offer motivated clients expertly crafted websites designed to stir emotion,...
Services:
Boost IT makes reliable, affordable and stable IT simple for small businesses. Boost IT exists to provide easy and low-cost Outsourced IT Support serv...
Software Agency from Poland focused on Kentico EMS and Microsoft Azure cloud technologies. We design, implement and support eCommerce systems with Cus...
Our goal is determining your company’s technology needs, and then managing the solutions to achieve your goals. Not only can it be a challenge from yo...
Services:
Strangelove is your partner in digital marketing. We maximize digital brand results by integrating data-driven content marketing & online technolo...
Services:
Molaboo Development is a one-stop shop for software development Molaboo is a software development company that specializes in outsourced managed servi...
We are a young and dynamic company specializing in various IT Solutions and Services. Our team has a long held belief that all small and medium busine...
Helping businesses get better results. With expertise in IT Services, Digital Solutions and Business Training, we deliver innovative solutions, suppor...
Services:
At Lumina, we believe that technology should be friendly, not frustrating. It should empower your business, not impede it. And most importantly, it sh...
Services:
UiSort Technologies is a leading Web and Mobile Application Development Company. We are a team pool who are dedicated to serve the customers and have...
Clixpert Pty Ltd is an Australian based company dedicated to providing its customers with commendable services. In operation since 2009, we have maint...
Services:
People first. Technology second. Solutions to empower your team. onPlatinum proactively delivers ICT transformations to improve your business outcomes...
Services:
Here at Data Collaboration Services, we believe that using cloud technology and managed IT services such as Microsoft Azure, Office 365 should be simp...
Services:
4impact is a next-generation professional service consulting and IT services company, based in Brisbane. For seven years now, we have delivered value-...
Diversify is the trusted leader in outsourcing. We offer a distinctively different outsourcing model to medium, large and listed businesses by providi...
Syntech Software is a full-cycle business application development company that focusses on the improvement of existing solutions and bring them to a h...
General Networks Corporation delivers technology consulting services for customers who need to manage and process critical business content. Since 198...
From IT services to software development, digital marketing, and web design, we're the one company that can handle all of your business needs, nationw...
Our managed IT services are designed to relieve the pressure and stress of managing your own business systems and protect your digital assets. With th...
Services:
Companies on the map offering Help desk services
North America
What is Help desk and what are its benefits for your projects?
For companies seeking efficient IT support, Help Desk services provide a central point of contact for resolving technology-related issues. These services are crucial for ensuring smooth operations within organizations, as they address technical problems and answer inquiries from users.
There are lots of IT companies that specialize in providing Help Desk services, employing teams of skilled technicians and support professionals who are well-versed in resolving a wide range of IT issues. The largest companies providing help desk services count ServiceNow, Zendesk, and Atlassian's Jira Service Management. But smaller and more affordable companies can be found on the current page
Reliability is a key factor for Help Desk service providers. These companies are typically equipped with the necessary resources, expertise, and infrastructure to provide timely and effective support. However, reliability also depends on factors such as the company's experience, the competency of their support staff, and the quality of their service level agreements (SLAs).
Help Desk service providers use various tools and technologies to streamline support operations, including ticketing systems for issue tracking, remote desktop software for troubleshooting, knowledge bases for self-help resources, and customer relationship management (CRM) software for managing user interactions. Additionally, they often employ chatbots and AI-driven automation to enhance response times and efficiency.
Help Desk services are closely related to various IT support and management services, including:
-
IT Service Management (ITSM): Comprehensive solutions for managing IT services and infrastructure.
-
Managed IT Services: Outsourced IT support and management for businesses.
-
On-Site Support: Physical presence for addressing complex technical issues.
-
Remote IT Support: Remote troubleshooting and issue resolution.
-
IT Consulting: Strategic guidance for technology decision-making.
Choosing the Best IT Companies Providing Help Desk Services: Selecting the right IT company for Help Desk services involves evaluating factors such as their experience, support capabilities, adherence to industry standards, and the scalability of their solutions. Look for providers that align with your organization's specific support needs and budget constraints. Additionally, consider their responsiveness and willingness to tailor services to your requirements.
Help Desk providers are essential for various projects, including:
-
Establishing IT Support: Setting up a Help Desk service for the first time within an organization.
-
Expanding Support: Scaling support operations to accommodate a growing user base.
-
Technical Issue Resolution: Addressing critical incidents and reducing downtime.
-
IT System Deployments: Providing support during technology rollouts and migrations.
-
User Training: Offering training and guidance on technology usage.
Companies across industries can benefit from Help Desk services, including:
-
Small and Medium-sized Enterprises (SMEs): Seeking cost-effective IT support without in-house IT teams.
-
Large Enterprises: Managing complex IT ecosystems and extensive user bases.
-
Service Providers: Offering technical support as part of their service packages.
-
Education Institutions: Supporting faculty, staff, and students with technology issues.
-
Healthcare Providers: Ensuring uninterrupted access to critical medical systems.
-
E-commerce Businesses: Maintaining online store functionality and resolving customer issues.
Other Relevant Information for Help Desk Service Seekers: The cost of Help Desk services can vary significantly depending on factors such as the level of support required, the complexity of the IT environment, and the number of users. Costs are typically based on a per-user or per-device subscription model. In the US, prices can range from $20 to $100 per user per month or more, with additional costs for on-site support or extended hours of coverage. Costs in the UK and Australia may follow similar ranges but can also vary due to market conditions and service providers' offerings. It's essential to discuss pricing and SLAs with Help Desk service providers to ensure that the chosen plan aligns with your organization's needs and budget.