IT is the most advanced and popular field in Ukraine. The Ukrainian IT industry is expected to reach $3.74 billion in value by 2025, according to Statista. The local software development community is expected to reach 300,000 professionals in 2025 to 450,000 by the end of the year. 

Ukraine ranks 4th in the world by the number of tech workers after the United States, India, and Russia. Moreover, its IT workforce is expected to surpass the 450,000 mark by the end of 2025. The current hourly rate for a software engineer in Ukraine is $10-$120, which is budget-friendly and doesn’t compromise the quality. This country is a perfect choice for new R&D facilities, outsourcing software development, or hiring talented tech professionals. Top tech companies in Ukraine include GlobalLogic, EPAM & EPAM Digital, Luxoft, and others that work on developing the country’s tech ecosystem. 

Why Should You Work With Ukrainian IT Companies?

The Ukrainian tech industry has benefited from a close cultural fit with European and Western markets as well as a central time zone. This means that the cultural fit comes from both a shared European history as well as working regularly with international businesses. Since 2013, an agreement between the European Union and Ukraine has also made it easier for Ukrainians to travel throughout Schengen to build business relationships.

Additionally, the considerably lower prices compared to other European countries made Ukraine a good destination for sourcing out talent and workforce with relatively competitive skills and education. Hiring tech experts from this country brings the possibility for businesses to optimize their software development efforts, save costs, and resources.

What to Be Aware of When Working With Ukrainian IT Companies

Due to the cheap prices Ukrainian tech companies offer, the market perception tends to take professionals and companies based in Ukraine as an outsourcing destination or a budget project alternative to other similar European opportunities. Additionally, cybersecurity, piracy, and tech skills raise questions about hiring or not a Ukrainian web agency for web projects.

How Reliable Are Ukrainian Companies

Having the association agreement with the EU, Ukrainian companies starting in 2013 entered a new phase of cooperation and received more access to the European market, business culture, and IT environment and infrastructure. It is considered now, in 2025, more reliable than it was before, and visible progress was registered; but with the regional background, it is still far behind its neighbors in terms of competitiveness and skills.

Ukraine in the Eastern European IT scene

Eastern Europe emerged as a vibrant tech hub that provides talented tech experts at competitive rates. Ukraine is an important tech hub in Eastern Europe, alongside other countries like the Czech Republic, Bulgaria, Moldova, Romania, Slovakia, and Hungary. It is characterized by high literacy and multilingual abilities, a rich talent pool, a focus on STEM education, and original ideas and perspectives. Developers in Ukraine have different hourly rates, based on their experience and the industry they work in: Software (<$26), Cybersecurity ($21.42-$28.98), and AI & ML ($21.75-$29.43). Ukraine’s tech sector is still growing and provides multiple benefits for people who look to hire a developer from this country.

How the Ukrainian IT Industry Relates to the Neighboring Countries

With three large competitors as neighbors, Ukraine, with an IT industry equal to $3.74 billion, has been struggling to become the largest tech hub in the region. Compared to Russia, with its IT industry worth $8.06 billion, Ukraine enjoys a similar IT infrastructure but has more opportunities due to its access to the EU market. Poland, with its IT industry market equal to $11.28 billion, on the other hand, has a considerable advantage due to advanced facilities and market investments, which make it more attractive than Ukraine. Also, Romania’s IT industry, which is worth $1.36 billion, is a strong competitor in the region that claims leading positions in software development and IT infrastructure development. 

Because of the present conflict in the country, the IT industry is affected, and its progress faces some challenges. Overall, Ukraine has a strong position in the region and in Europe, with a massive IT presence that allows companies based there to attract more customers from different segments. However, the trends show that market preferences move to another price segment than the one Ukrainian companies are.

Customer relationship management (CRM) is one of the key elements of any successful business strategy, enabling companies to enable meaningful connections with their customers and drive sustainable growth. However, implementing and optimizing a CRM system can be a complex task without the right expertise. CRM Consulting services offer valuable guidance and support, helping businesses benefit from the full potential of CRM solutions. Below we explore CRM Consulting and how getting these services can be useful for your business. 

CRM consulting services provide a wide range of expert solutions designed to help businesses enhance customer interactions, streamline processes, and boost overall sales and marketing efficiency. From CRM strategy development to system integration and customization, CRM Consulting caters to the entire CRM implementation lifecycle. Key services related to CRM Consulting include CRM assessment and planning, CRM customization and integration, data migration, user training, and ongoing support.

To provide better CRM Consulting services, companies leverage a variety of tools and technologies. These may include popular CRM platforms such as Salesforce, Microsoft Dynamics 365, HubSpot, and Zoho CRM. Additionally, integration tools, data migration solutions, and analytics software play a crucial role in optimizing CRM implementation and performance.

Companies seeking CRM Consulting services have the flexibility to choose between specialized IT companies and digital agencies. Specialized IT companies often have deep expertise in CRM technologies and provide niche solutions for CRM implementation and optimization. Digital agencies, on the other hand, may offer a broader suite of services, including CRM Consulting, making them a suitable option for businesses seeking comprehensive digital transformation.

Contracting CRM Consulting services may bring a set of advantages for businesses aiming to strengthen customer relationships and achieve sustainable growth. By implementing an effective CRM system, companies can centralize customer data, enabling a 360-degree view of their interactions. This enhanced visibility empowers sales and marketing teams to deliver personalized and targeted campaigns, resulting in improved customer satisfaction and increased sales. Moreover, CRM Consulting streamlines processes, enhances productivity, and facilitates data-driven decision-making, ultimately driving long-term profitability.

Selecting the right CRM Consulting partner is crucial to ensure a successful project. Consider the following criteria: 

• Expertise and Experience: Look for a provider with proven experience in CRM implementation, integration, and support, ideally with a track record in your industry

• Customization: Ensure the provider can tailor CRM solutions to meet your specific business needs and processes. 

• Scalability: Choose a partner who can support your business as it grows and evolves. 

• Client References: Request client references to gain insights into the provider's performance and customer satisfaction.

TechBehemoths is your go-to platform for finding the best CRM Consulting companies worldwide. With over 982 companies listed across 70+ countries and territories, the platform offers a vast selection of reliable consulting partners. TechBehemoths provides valuable information such as client reviews, ratings, and detailed profiles, enabling you to make an informed decision and select the right CRM Consulting provider for your project.

What type of CRM systems do businesses use?

According to a recent survey, over 40% of businesses prefer to use cloud-based CRM systems, due to scalability, ease of integration, and automatic updates. Examples include Salesforce, HubSpot CRM, and Zoho CRM.

Around 19% of businesses use custom built CRMs and 1.6% don’t use any CRMs. This means that about 20% of businesses need flexible solutions to address their unique workflows and integrate seamlessly with their existing systems.

How long have companies been using CRMs?

The survey data shows that CRM adoption is still work in progress for many tech companies. The largest group of respondents , around 47% have been using CRM systems for 1-3 years. Another 12 % have been using CRM systems for less than 1 year, meaning that some companies are just getting started with CRM.

Why do tech businesses use CRMs?

Many professionals think that CRM systems are essential for lead and client management. They help track contacts, organize information, and effectively strengthen customer relationships.

How to measure the success of a CRM system?

Here are some metrics that you can use  to measure the success of your CRM system, based on survey data.

Almost 40% of IT businesses struggle with CRM integration/customization

Most survey respondents noted that lack of integrations with other tools and limited customization options are major issues. This might be an opportunity to work with the right CRM consulting partners that will map the right tools and processes when implementing a CRM system.

Another challenge is the high cost of CRM systems, and the lack of in-house expertise or training. This highlights the need for user-friendly designs and training programs to help users.

Complexity is also an issue, affecting 19% of respondents who find CRMs hard to use. Data migration problems concern around 16% of users when switching to new systems.

What to look for when choosing a CRM?

The most important CRM features reflect a strong focus on innovation, efficiency, and connectivity. AI-driven insights, automation, real-time analytics are among the top desired features for efficient CRMs.

Useful CRM and other tools for sales teams

Here is the recommended list of tools that will help you monitor, manage and properly evaluate all sales processes and details, including communication and customer service of the sales team.

1. CRM Systems

These are the systems that keep track of all your customers and offers in one place. Examples: Salesforce, HubSpot, Pipedrive

2. CPQ & Document Automation

These tools automatically generate prices, offers, and contracts, saving you time spent on manually created PDFs. Examples: DealHub, PandaDoc

3. Revenue Intelligence / Call Analysis

These are programs that record and analyze sales calls, so you can see what works and better estimate the chances of closing deals. Examples: Gong, Chorus.ai

4. Sales Engagement

Tools that help automate messages, follow-ups, and contact sequences with potential customers. Examples: Outreach.io, SalesLoft

5. Prospecting & Lead Data

Platforms that find and verify potential customers (including emails, positions, company, etc.). Examples: ZoomInfo, Pepsales AI

6. Training & Enablement 

Platforms for training the sales team, which provide materials, coaching and examples of best practices. Examples: Allego

Use advanced filters on TechBehemoths platform or submit your project requirements to get relevant service providers for your next CRM related integrations or customizations.