There are 1 Companies in Brisbane
that provide Virtual Receptionist Services!

Brisbane is one of the most popular cities in Australia and also a tech center with regional impact in Queensland. What else makes Brisbane an important tech center in Australia, is the city’s investment in business research and development, tech & IT education, and skilled workforce. All in all, the core of the IT industry is considered human capital - professionals that choose a career in IT.  

However, in order to achieve the desired results and be able to invest in professionals, Brisbane needs, and has an excellent infrastructure that supports all business, career, and educational processes. For example, several leading universities are located in Brisbane - the University of Queensland, Queensland University of Technology, and Griffith University. These educational centers are the key to raising young professionals that will deliver in the near future high-quality services for IT and tech companies, but not only. 

Just like in other Australian cities, the IT sector in Brisbane is connected to the rest of the key industries for proficient digitalization. In this way, the Brisbane Digital Strategy aims to double the number of companies that sell products and services online. Another goal of the program is to increase by 35% the productivity growth achieved through digital technologies. 

When it comes to the average salary of IT professionals in Brisbane, the numbers show $59K/year, which is considerably lower than in Sydney ($84K/year), but at the same time, it’s the highest salary in Queensland - which makes the job attractive and the IT projects cheaper in Australia. 

According to  Bubble, Brisbane also has IT accelerators, incubators, and startup programs that grow businesses and invest in IT infrastructure. Igniting Mets Accelerator and Hot DesQ are only a few out of many programs to name. 

All in all, Brisbane has a great potential for becoming one of the regional leaders in IT & tech. It all depends on government policies, investments, and human capital. 

A virtual rece­ptionist is software designed to e­nsure that every custome­r call receives prompt atte­ntion and assistance. These inte­lligent systems handle incoming calls, addre­ssing basic customer requireme­nts such as appointment scheduling, call routing, and providing nece­ssary account information. 

Virtual receptionists can be customize­d to fit specific companies or industries, offe­ring support in multiple languages. The most advance­d solutions excel in obtaining customer de­tails swiftly and engaging in lifelike conve­rsations to simulate a genuine inte­raction.

Over 90% of customers believe that an immediate response is essential when they have questions or issues. Virtual receptionists can help businesses meet this demand. 

Key advantage­s of virtual receptionist 

A carefully chose­n virtual receptionist or top-tier answe­ring service can greatly be­nefit your business. If you're conside­ring utilizing a virtual receptionist, there­ are a few key advantage­s an answering service should provide­.

• Improve customer experience

• Free up internal resources

• Deliver support 24/7

• Streamline appointment schedules

• Appear more professional

Most important features in a virtual receptionist service

The available features of a virtual receptionist vary depending on the answering service utilized. Here are some key features:

• Automated receptionist

• Live answering

• Message taking

• Directing and transferring calls

• Booking appointments

• FAQs

• Response time

• Availability schedule

Small businesses should consider asking about the internal processes of a virtual receptionist or answering service provider, including their staff recruitment process. Opting for a virtual receptionist service can enhance the professionalism of your business and make the inquiry process more efficient.